Warranty Replacement
Bobcat Lighting products are professional grade, and we stand behind our quality. If your product is a light fixture and it does not operate for 5 years (based on 12 hours per day / 7 days per week of normal consumer use) from date of purchase when used as directed, your product is covered under our warranty. If your product is a landscape light or solar light, your light is product is covered under warranty for 2 years. See product specifications for exact warranty length. For returns, replacements or exchanges within 30 days of purchase, please return to the place of purchase.
To file a warranty claim, please fill out the below form. Once we receive the below form, we will confirm your purchase and warranty claim and email you with shipping instructions. You will be responsible for shipping the product with proof of purchase, register receipt and your name and address to Bobcat Lighting. (Consumer Warranty), 8875 Whitney Drive, Lewis Center, Ohio 43035 In some cases, we can simply send you a replacement part, such as a new photocell or new plastic stake to make it operate as expected.
Limited Warranty Terms
No guarantee is provided for improperly stored, installed, maintained, or operated products outside the specified electrical and environmental (e.g., temperature, moisture, chemical) conditions required for normal operating parameters of the system. This warranty is void if the product is operated, with non-compatible external devices (controls, dimmers, current limiters etc.), abused, or used in a manner for which it was not intended. Bobcat Lighting shall not be responsible for product failures caused by external events including but not limited to acts of God, power surges, or installation methods that do not conform or are in violation of applicable codes and instructions including those contained in the latest National Electrical Code (NEC), the Standards for Safety of Underwriters Laboratory, Inc. (UL), Standards for the American National Standards Institute (ANSI), and in Canada, The Canadian Standards Association (CSA). This warranty is limited to repair or replacement by the Company, and does not cover labor charges, or any other costs and expenses, which shall be paid by the Customer, except, at the Company’s sole discretion.
In no event, whether as a result of a breach of contract, tort, strict liability, warranty or alleged negligence shall Bobcat Lighting be liable for any indirect, special, incidental, multiple, punitive or consequential damages including, but not limited to, loss of profits or revenue, loss of use of the equipment, or any associated equipment, loss of capital, cost of substitute equipment, facilities or services, downtime costs, or claims of third parties of the customer for such damages. In no event shall Bobcat Lightin'g’s total liability for any reason arising hereunder exceed the purchase price allocable to the specific product which gives rise to the claim.
Replacement or repair is Bobcat Lighting's sole warranty obligation.
Solar Landscape Light Troubleshooting Options
Before submitting a warranty claim, please consider testing the following:
Move switch to off position.
Place head in direct sunlight for 48 hours to 72 hours to charge the batteries.
Please note, the batteries are not replaceable, so do not attempt to open light.
After charging, take light head to a dark room and turn the switch to the on position.
If it does not light, please fill out the below warranty form for a replacement.
Please note, if a part such as a stake or tube breaks, please fill out the below form, so we can send a replacement.
Outdoor Area Light Troubleshooting Options
Before submitting a warranty claim, please consider testing the following:
Confirm the light fixture is getting 120 volts
Check the circuit. Confirm the light fixture is not on the same circuit as a GFCI outlet. Check if the the light figure is on the same circuit as a device that causes voltage spikes, such as a fridge, pump, irrigation system, etc, etc. A GFCI outlet or devices causing voltage spikes can light to blink and potential fail.
If the fixture is a dusk to dawn photocell fixture, confirm it is not getting reflected light, ie reflected light from a car windshield.
If the fixture is a dusk to dawn photocell fixture and blinking, test the photocell by placing back tape over the light. If the light works as expected with black tape covering the photocell, it is receiving reflected light. If the light does not work with black tape, then the photocell is defective and needs to be replaced. If while performing the steps to the above you hear a clicking sound, it means the driver is defective. In some rare cases a driver can malfunction. If the driver malfunctions, Bobcat Lighting will have to repair the light or send you a refurbished light.
If working with an electrician, have the electrician open the light to change the photocell. Opening the light will not void the warranty, and a photocell will be shipped to you.
To receive a photocell for the LED area light simple click this link:
PLEASE NOTE: Once on this page, add product to cart, enter your past order information, click the cart button in the upper corner, and check out. Also, here are the instructions on how to replace the photocell:
To file a warranty claim, please complete the below form.